Privacy Policy

1. Introduction

Reloc ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect information that you provide directly to us:

• Account information (email address, name) when you register
• Relocation details you share with our AI assistant (destination country, visa type, personal circumstances)
• Documents you upload for processing
• Communications with our support team

We automatically collect:

• Usage data (pages visited, features used)
• Device information (browser type, operating system)
• IP address and approximate location

3. How We Use Your Information

We use the collected information to:

• Provide and improve our relocation assistance services
• Generate personalized action plans and recommendations
• Process and store your documents securely
• Communicate with you about your account and our services
• Analyze usage patterns to improve our product
• Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers who assist in operating our platform (hosting, analytics)
• AI model providers for processing your queries (data is not used for training)
• Legal authorities when required by law

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security audits. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Rectify inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability

8. Cookies

We use essential cookies to maintain your session and preferences. We may use analytics cookies to understand how you use our service. You can control cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].